Frequently Asked Questions
Everything you need to know about your favorite loose leaf blends.
How should I store my loose leaf tea to keep it fresh?
To maintain optimal flavor, store your tea in a cool, dry, and dark place. Our airtight tins are specifically designed to protect leaves from light, air, and moisture.
What is the standard shipping time for orders?
Standard shipping typically takes 3-7 business days. Once your order ships, you will receive a tracking number via email to follow your tea's journey.
Are your tea sachets compostable?
Yes, our tea sachets are made from a plant-based, biodegradable material, making them an eco-friendly choice for your daily steep.
Can I return tea products if I am not satisfied?
Due to food safety regulations, we cannot accept returns on opened tea. However, if there is an issue with your order or hardware, please contact our support team within 30 days.
Do you offer organic or caffeine-free options?
Absolutely! We offer a wide variety of certified organic blends as well as caffeine-free herbal and fruit infusions perfect for any time of day.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and DAVIDsTEA digital gift cards.